Refund Policy
Refund Policy
Last Updated: September 19, 2026
At Strong 8K, customer satisfaction is important to us. This Refund Policy explains the conditions under which refunds may be requested for our digital subscription services.
Because our services are digital and access is provided electronically after purchase, refunds are subject to the terms below.
1. Money-Back Guarantee
We offer the following refund periods:
| Subscription | Refund Period |
|---|---|
| 1 Month | 7 Days |
| 3 Months | 30 Days |
| 6 Months | 30 Days |
| 12 Months | 30 Days |
The refund period begins on the date your subscription is activated or your payment is confirmed.
2. 1-Month Subscription
Customers who purchase a 1-month subscription may request a refund within 7 calendar days of the original purchase.
After the 7-day refund period has expired, the subscription is generally non-refundable.
3. 3, 6 & 12-Month Subscriptions
Customers who purchase a 3-month, 6-month, or 12-month subscription may request a refund within 30 calendar days of the original purchase.
After the 30-day refund period has expired, the subscription is generally non-refundable.
4. Refund Eligibility
To request a refund, customers must:
- Contact our support team within the applicable refund period.
- Provide the email address used for the purchase.
- Provide the order or invoice number when requested.
- Provide reasonable information required to identify the subscription and payment.
We may review the account and subscription before approving a refund.
5. Technical Issues
If you experience a technical issue with your subscription, please contact our support team before requesting a refund.
Our support team will make reasonable efforts to troubleshoot the issue and restore access where possible.
If the issue cannot be resolved and the customer is still within the applicable refund period, the refund request may be reviewed in accordance with this policy.
6. Refund Exclusions
Refunds may not be available in the following circumstances:
- The refund request is submitted after the applicable refund period.
- The subscription has been renewed and the applicable refund period has expired.
- The account has been used in violation of our Terms & Conditions.
- Fraudulent or unauthorized payment activity is identified.
- A chargeback or payment dispute has already been initiated for the transaction.
- The refund request is based solely on unused subscription time after the applicable refund period has expired.
- Repeated purchases followed by repeated refund requests.
7. Subscription Cancellation
Cancelling a subscription does not automatically result in a refund.
Cancellation and refund requests are handled separately according to this Refund Policy.
8. Renewals
Refund eligibility for renewal payments is subject to the applicable refund terms and the circumstances of the renewal.
Customers who do not wish to continue their subscription should cancel before the next renewal date whenever possible.
9. Refund Processing
Once a refund has been approved, we will initiate the refund to the original payment method where possible.
The time required for the refund to appear in your account depends on your bank, card issuer, payment provider, or payment processor.
Processing times may vary and are outside our direct control.
10. Duplicate Payments or Billing Errors
If you believe you have been charged more than once for the same order or have identified a billing error, please contact our support team as soon as possible.
We will review the transaction and take appropriate corrective action if an error is confirmed.
11. How to Request a Refund
To request a refund, please contact our customer support team and provide:
- Your account email address
- Order or invoice number
- Purchase date
- Subscription plan
- Reason for your refund request, if applicable
Refund requests must be submitted within the applicable 7-day or 30-day refund period.
12. Changes to This Policy
Strong 8K reserves the right to update or modify this Refund Policy when necessary. Any changes will be published on this page with an updated “Last Updated” date.
13. Consumer Rights
Nothing in this Refund Policy is intended to limit any mandatory consumer rights that cannot legally be excluded or waived under applicable law.
14. Contact Us
If you have questions about this Refund Policy or wish to request a refund, please contact our customer support team.
Please include your account email address and order or invoice number when contacting us.